Returns & Exchanges
At Little Honey and Heart Kids, we want you to love your purchase. Please read the following carefully before ordering.
Faulty or Incorrect Items
We accept returns for faulty or incorrect items within 14 days of delivery, in accordance with Australian Consumer Law.
If your item is faulty, damaged, or not what you ordered, please contact us and we will arrange a replacement, repair, store credit, or refund as required by law.
Sizing Issues
For sizing issues, we are happy to offer an exchange or store credit, subject to availability.
Change of Mind & Sale Items
We do not offer refunds for change of mind purchases.
Sale items are final sale and are not eligible for refund, exchange, or store credit unless faulty.
Pre-Order Items
Pre-order items are made or ordered especially for you.
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Pre-orders cannot be cancelled or refunded for change of mind once the order has been placed
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Once delivered, pre-order items are eligible for exchange or store credit only if they meet our return conditions
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Faulty pre-order items will be handled in accordance with Australian Consumer Law
Return Eligibility
To be eligible for an exchange or store credit, items must be:
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Unworn, unused, and unwashed
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In original condition
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With original tags attached
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In original packaging
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Accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
Return Shipping
Customers are responsible for return shipping costs, unless the item is faulty or incorrect, in which case we will cover return postage.
How to Start a Return
Please email us at
📧 littlehoneyandheartkids@gmail.com
Include your order number and reason for return. If approved, we’ll send instructions on how and where to return your item.
Items sent back without prior approval will not be accepted.
